01Placing an Order
- Add the goods chosen to the cart, then open the cart and specify the quantity of the items needed. Make sure that all the details are indicated correctly.
- To go to the order finalization form, press “Proceed to Checkout”.
- On the checkout page, revise the shipping address and the email address.
02Payment Options
Available payment methods are shown at checkout. Check the options and order currency there, or contact support if you need help.
03Product Availability
If a selected product is unavailable, we reserve the right to supply an equivalent product with the same quality, active ingredient, strength and dosage. If no suitable equivalent is available, our support team will contact you.
04Tracking an Order
After your payment is received, your order details are forwarded to the shipping department. As soon as the tracking number becomes available, it will be sent to you promptly by our customer support team. Please note that this process may take some time.
05Returns and Compensation
- Refunds are available only if your order has not yet been shipped.
- We will reship your order if it is held at customs or lost by the postal service.
- Compensation for damaged goods is handled on an individual basis after reviewing the case.
06Shipping Fees
A fixed delivery fee of €40 applies to all orders.
07Bulk Orders
We accept bulk orders. For more information, please contact our consultant.
08Genuineness of Products
All products offered on our website are genuine.
09Packaging
With extensive experience in the industry, we take great care in packaging every order. All products are packed securely to ensure maximum safety and discretion during shipping.